Refund policy
Returns & Exchange
As a small business selling edible products, we are unable to offer returns or exchanges. All sales are final.
Defective, Wrong, or Damaged Item
Please, inspect your order upon receiving it and contact us within 5 days of delivery if you have received a defective or wrong item. You can send us your order number, name, and photos here. We will evaluate your situation and can offer a replacement or store credit if a replacement is unavailable.
We are not responsible for damages that occurred during shipping. Your order is carefully packed in resistant packaging.
Modifying or Canceling an Order
We do not offer modifications and cancellations once an order has been placed as they go directly into processing. Please double-check your cart and shipping information when ordering.
If you notice an error after placing your order, we encourage you to contact us immediately. We highly value our customer’s experience and we will make every effort to solve your case if the order has not been processed and shipped yet. Adjustments are not guaranteed.
Lost and/or Stolen Packages
Your order should have a shipping tracking number unless you have opted for a shipping method without tracking during checkout. Please, check your email or sign in to your account to access the tracking number.
You are responsible for providing an accurate, complete, and up-to-date shipping address. Please, contact us immediately if your tracking states that the package was "delivered" and you didn’t receive it. We will cross-check the address provided by you during checkout with the one we inputted in the shipping label. Two scenarios are to be considered:
- If the shipping address was inputted correctly on our end (from what you provided us during checkout), we will not be liable for any lost and/or stolen packages as we have fulfilled our responsibility of shipping out your order. Items marked as “delivered” by the shipping courier are considered delivered for the purposes of refunds and cancellations. You are responsible for contacting the shipping courier and filing a lost package claim or a stolen package claim.
- If the shipping address was inputted incorrectly on our end (from what you provided us during checkout), we offer one of the following options:
- a replacement if stock is available at no additional shipping cost and any extra fees to you;
- a store credit of the total order value;
- a refund of the total order value.
Please, refer to our Shipping Policy in case of a package marked as “returned to sender”.
Important Notes
To avoid unnecessary hassle, please, double-check your cart and the information inputted (including email address and shipping address) when placing your order. We are unable to modify or cancel orders once they are placed.
Legally, by pressing the checkout button you are agreeing to the aforementioned terms and conditions